24/7 Customer Service for Tenants or Occupants
This service is available for everyone.
Individual landlords, property managers and HOA or Condo Associations.
Let us handle the calls while you live your life.
Individual landlords, property managers and HOA or Condo Associations.
Let us handle the calls while you live your life.
When you are diving in the ocean, watching your child perform at the ballet, on a romantic date, at a loud concert, busy in an important meeting, or maybe you work or travel outside of phone reception. This service is for everyone. So you can disconnect and still know emergencies will be handled and your tenants get to speak to a real person.
How does it work?
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Your tenant has an issue, say a water leak or an appliance issue or just feel the need to make a request at an odd hour.
They call us 24/7 365 Any day. Any time. |
We talk to the occupant briefly about the issue to determine if the call is about an Emergency, Urgent, General or Message
(we will notify you or a designated contact about EVERY call)
(we will notify you or a designated contact about EVERY call)
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Note: Before we send a contractor to do work
Occupants are reminded that if it is determined that the issue is caused by themselves then they will be expected to pay the technician. For example, virtually all plugged toilets are the responsibility of the occupant. |
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Emergency issues are issues that will cause damage to person or property presently or if not dealt with as soon as possible.
Examples include loss of heat in the home when outside temperatures are below freezing, floods, major leaks and home sewage blockages. Urgent issues need to be dealt with quickly but neither the home nor the tenant will not suffer harm for a short time. They may be very inconvenienced so it needs to be soon but we do not need to send a technician out in the middle of the night or incur overtime costs to attend it quickly. Next available appointment is usually acceptable. Examples include small leaks, fridge failure, washer or dryer failure, and no hot water. General issues are pretty well everything else. We can notify you or your preferred contractor and you can follow up with it later. |
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A Message is just a a little customer service help after hours.
Maybe a tenant needs to report an issue with a neighbour Or inform you they do not intend to renew their lease. Some occupants just want to use the phone to tell someone rather than email or text. |
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Get Started in 3 Steps.
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Done! Now you can finally disconnect when you want to.
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From now on the tenant can call us.
If it is not an emergency we will just notify you of the request.
And we will follow up with the tenant and contractors.
If it is an emergency we will send someone, and send you a notification.
You can attend it at any time if you become available.
Talk to the contractors yourself if you want
And even use your own preferred contractors.
If it is not an emergency we will just notify you of the request.
And we will follow up with the tenant and contractors.
If it is an emergency we will send someone, and send you a notification.
You can attend it at any time if you become available.
Talk to the contractors yourself if you want
And even use your own preferred contractors.